+| "The requested subscription isn't available. One of the following reasons could have caused this: The offer isn't available - The service isn't available in your country/region - It's impossible to use/select the same trial twice. If the issue persists, contact Microsoft support." | [Contact support](../admin/get-help-support.md). If you're working with a partner, contact your partner for support. |

+| "You've added more user licenses than this offer allows. The maximum is \<x> user licenses. Remove this product key and enter one that adds fewer user licenses." | Contact your reseller or partner. You bought more licenses than can be used with this Microsoft 365 subscription. |

+| "You must be a global or billing admin to redeem a product key." | Be sure your permissions are set as at least a Billing Administrator. To verify this, [Sign in to Microsoft 365](https://support.microsoft.com/office/e9eb7d51-5430-4929-91ab-6157c5a050b4) with your work or school account and go to the admin center. <br/><br/>In the admin center, select **Users** > **Active users**. In **Filters**, select **Billing admins**. <br/><br/>Ensure that you're listed in the results. |

+> You must move or reassign users from your free trial subscription to the new subscription before your 90-day grace period ends after your trial subscription expires. By doing this, you keep your data, accounts, and configuration. Otherwise, that information is deleted at the end of 90 days.

+When you buy a Microsoft 365 for business subscription, you can use a promotional code (promo code) to reduce the price. This article explains how to apply a promo code to a new subscription, describes the [Promo code terms](#promo-code-terms), and provides [troubleshooting help for promo codes](#troubleshooting-promo-codes).

+## Apply a promo code to a new subscription

+Note that to buy a new subscription, you must be a Global or Billing administrator.

+[Find out what type of billing account you have](./manage-billing-accounts.md).

+**If you have an MOSA billing account type:**

+1. Log into the [Microsoft 365 Admin Center](https://go.microsoft.com/fwlink/p/?linkid=2024339).

+ - If you're using the **Simplified view**, select **Billing**, then select **Add more products**.

+ - If you're using the **Dashboard view**, go to the **Billing** > [Purchase services](https://go.microsoft.com/fwlink/p/?linkid=868433) page.

+2. On the **Purchase services** page, find the plan that you want to Buy, and select **Details**.

+3. On the next page, enter the number of licenses that you want to buy and select **Buy now**.

+4. When you check out, scroll to the bottom and select **Have a promo or discount code?**, then enter your promo code in the box.

+5. Select **Apply promo code**. You should see a confirmation that the promo code was successfully applied. If you see a different message, see [Troubleshooting promo codes](#troubleshooting-promo-codes).

+6. Continue checking out. The order confirmation page displays your discount code included with the order amount.

+**If you have an MCA billing account type:**

+Promo codes are not supported on MCA billing accounts. Promotional discounts are published directly inside of the product catalog to customers.

+This will return Success if the OneDrive is ready to be moved or Fail if there's any reason that would prevent the move. Once you have validated that the OneDrive is ready to move, you can start the move.

+If the OneDrive has a legal hold on it, the move would proceed but the Preservation Hold Library would contninue to exist in the site. Once the move completes, apply a hold on the new URL and later remove the existing hold on the earlier URL.

+You map frontline attributes through the [deploy frontline dynamic teams](deploy-dynamic-teams-at-scale.md) experience in the Teams admin center.

+To use [automatic tags](#automatic-tags), tags must be turned on for your organization. In the Teams admin center, go to **Teams** > **Teams settings**. Under **Tagging**, check that the **Who can manage tags** setting is set to an option other than **Not enabled**. [Learn more about how to turn on tags for your organization](/microsoftteams/manage-tags).

+> [!IMPORTANT]

+> Automatic tags are available to your teams after you [map your attributes](#map-your-frontline-attributes). In other words, you can enable automatic tags by mapping your attributes without having to complete all the steps in the process to deploy frontline dynamic teams.

+>

+> If you're deploying frontline dynamic teams, mapping your attributes is an optional step. To allow your frontline to easily reach each other by department or job title, map your attributes to enable targeted communications.

+>

+>If you've already deployed your frontline dynamic teams and you want to enable targeted communications for those teams, go to the [Dynamic teams settings page](deploy-dynamic-teams-at-scale.md#edit-your-frontline-team-settings), and map your attributes.

+|Loop component experiences across Microsoft 365* | Cloud Policy | **Create and view Loop files in Microsoft apps that support Loop** | Applies to: <br/> - Outlook integration<br> - OneNote integration<br> - Whiteboard integration<br> Does **NOT** apply to:<br> - Loop workspaces<br> - Teams integration |

+ - OneNote integration

+## Using other signature providers

+SharePoint eSignature is now integrated with other electronic signature providers, such as Adobe Acrobat Sign and DocuSign. You can initiate requests using these other providers from PDF documents in SharePoint, while ensuring the secure and automatic storage of signed documents in Microsoft 365. Other electronic signature providers will be added in the future.

+The providers facilitate the signing process and send out all relevant notifications. When signing is complete, a copy of the fully signed document is automatically saved in SharePoint for easy access. For more information, see [how to add other signature providers](esignature-setup.md#add-other-signature-providers) and [how to create a signature request using another provider](esignature-send-requests.md#create-a-signature-request-using-another-provider).

+- Support for Adobe Acrobat Sign and Docusign is now available. In the future, there will be potential integration with other electronic signature providers.

+### Documents signed with Microsoft SharePoint eSignature

+#### Security of the signed document

+### Documents signed with other signature providers

+All parties will receive an email notification from the provider when document signing is complete. The email typically contains a link to the signed document or as an attachment. The document is usually accessible via the provider platform and remain there for a period of time permitted by the policy setup on the provider platform. Additionally, a copy of the signed document is automatically stored in SharePoint. The signed document is stored in a provider specific folder within the SharePoint document library of the original document (the original document is the PDF with which the request was initiated from). The signed document can be found using this folder path : **[Document library] > Apps\Signed documents\provider**. For example Contoso Documents → Apps → Signed documents → Docusign. The retention policy of the saved document will inherit the retention policy set up by the SharePoint or tenant admin

+> [!NOTE]

+> A copy of the signed document will not be saved if the request is declined or canceled. Any additional document uploaded via the third party platform (i.e. outside of sharePoint) while creating a request will also not be saved back to sharePoint. Only documents initiated from SharePoint are saved back to SharePoint.

+#### Track and manage other provider requests

+Managing ongoing eSignature requests for other providers is done on the provider website or through the Approvals app in Microsoft Teams. You'll also be notified by email from the provider throughout the signing process.

+### Create a signature request using another provider

+Use the following steps to start an electronic signature in SharePoint using another provider, such as Adobe Acrobat Sign or DocuSign.

+1. From a SharePoint document library, open the document you want to start the eSignature process.

+2. In the document viewer, select the eSignature icon, and then select the provider you want to use from the menu.

+ 

+3. You'll be prompted to sign in to the provider using your sign-in credentials the first time. On subsequent requests, you may not be prompted to

+4. After successful sign in, you'll be prompted to continue on the provider website.

+5. The document is automatically transferred to the provider service.

+6. The provider website opens in another browser tab.

+7. On the new tab, proceed with the request creation process as you normally would.

+

+9. Once completed, you can close all document tabs.

+

+11. To cancel or track a request from other providers, you would need to do this via the provider website

+### Add other signature providers

+1. On the **Manage Microsoft Syntex** page, select **eSignature**.

+2. On the **eSignature** panel, select **Add or remove other signature providers**.

+3. On the **Edit signature providers** panel, select the provider you want to add.

+ 

+4. Select **Save**.

+> [!NOTE]

+> Although [pay-as-you-go billing](syntex-azure-billing.md) must be set up to use eSignature, you are not charged for using other signature providers.

+External recipients might need to authenticate before they're able to access a document for signing. The type of authentication required by the external recipients depends on the configuration for guests at the SharePoint level or at the tenant level. Additionally, if the guest belongs to an organization with a Microsoft 365 tenant, it's possible for their organization's setup to affect their authentication experience when attempting to sign the document. For more information, see [Collaboration with guests in a site](/microsoft-365/solutions/collaborate-in-site).

+> [!NOTE]

+> When using other electronic signature providers, settings within Microsoft 365 don't impact whether you can send requests outside to external recipients.

+### Other electronic signature providers

+At the end of the signing process when all required parties have signed, a copy of the signed document is automatically saved to SharePoint. The signed document is saved to a provider-specific folder of a special **Apps** folder in SharePoint. Every document library has a provider-specific folder where all documents signed by using that provider are saved. The signed document will be stored in the folder path < Document library > → Apps → Signed documents → < Provider >

+

+> [!NOTE]

+> How long a copy of the signed document is retained in the other provider's platform depends solely on your document storage and retention policy settings for that provider service.

+SharePoint eSignature is an extension of SharePoint document storage and management service. Existing access, sharing, and data loss prevention policies that are already applied at the tenant level, SharePoint site and library level, or folder and file level might affect whether a request can be started from a document in SharePoint and who it can be sent to. Some of the scenarios that might affect the signature request process are:

+## Unable to create a request from another signature provider

+When you initiate a signature request from a document for another provider, such as Adobe Acrobat Sign and DocuSign, the document might have security and access policies applied that prevent the document from opening in the provider service. The most common policies include download and encryption policies applied. You must ensure that the document isn't encrypted before initiating the signature request and that the creator of the request has permission to download the file.